Free shipping on orders of ₹500 or more
We offer free standard shipping across India on orders with a merchandise value of ₹500 or more after discounts, excluding delivery charges. Delivery is subject to courier serviceability at the destination PIN code. No additional remote-area shipping charge will be added to an accepted order qualifying for this free-shipping offer without your agreement.
Shipping fee below ₹500
For a merchandise order value below ₹500 after discounts, the standard Pan-India shipping fee is ₹100, subject to courier serviceability. For ₹500 or more, standard shipping is free. Merchandise value excludes the delivery fee. The fee and full order total are disclosed before payment; no hidden delivery surcharge is added after acceptance.
Delivery coverage
We deliver within India to locations supported by our delivery partners. If a PIN code cannot be served, we will tell you before accepting the order where possible. If an accepted order cannot be delivered, we will contact you to agree a suitable solution or refund any amount due. International shipping is not currently offered.
Dispatch within 3 days; delivery within 15 days total
We dispatch confirmed orders within 3 calendar days of order confirmation and receipt of payment where advance payment is required. The customer should receive the order within 15 calendar days total from order confirmation. The 15-day period includes dispatch and transit; it is not added after the dispatch date. If payment confirmation is later than the order enquiry, the confirmed order date is communicated before acceptance. Tracking details, where available, are shared after courier handover. We notify you of a material delay and explain the available options, including cancellation or refund where required by law. A service disruption or revised estimate does not remove mandatory consumer remedies.
Address changes and delivery attempts
Please provide a complete address, PIN code and reachable phone number. Contact us promptly if a correction is needed; we will confirm whether the parcel can still be redirected. Any proposed redelivery charge for an incorrect customer address will be disclosed for agreement. Charges will not be added without notice.
Damaged, missing or delayed parcels
Contact customer care if your parcel arrives damaged, contains the wrong product or does not arrive as expected. Photos and the delivery reference can help the investigation. A courier issue does not remove your rights against us for an order we accepted. See our Cancellation, Returns & Refund Policy for remedies.
Questions about an order
For a delivery quotation, serviceability check or shipment concern, contact +91 77959 38884 or KIYORACUSTOMERCARE@GMAIL.COM.
Company & contact details
Customer care and grievance contact: Customer Care Manager
KIYORA LIFE PRIVATE LIMITED#1, 1st Floor, Sri Prem Prasad Complex,
New BEL Road, RMV Extension Stage 2,
Bangalore – 560094, Karnataka, India
+91 77959 38884
KIYORACUSTOMERCARE@GMAIL.COM