No change-of-mind returns
Livex home-care products are non-returnable for a change of mind, a preference change, an incorrect selection by the customer or because the product is no longer required. We do not offer a general satisfaction guarantee or routine exchanges for these reasons.
Exceptions and consumer rights
This policy does not prevent a remedy for goods that are damaged, defective, incorrect, spurious, expired when supplied, materially different from what was advertised or agreed, or otherwise eligible for relief under applicable law. Applicable rights concerning non-delivery, deficient service or late delivery are also preserved. A “no return” label does not override these rights.
How to report a problem
Contact KIYORACUSTOMERCARE@GMAIL.COM or +91 77959 38884 as soon as reasonably possible. Include an order or invoice reference, product name, batch details where available, and a description of the issue. Photographs of the product, seal, packaging and shipping label may help us investigate. We do not make a statutory remedy automatically dependent on an unboxing video or an arbitrary reporting deadline.
Assessment, replacement and collection
We will review the issue and explain the available remedy, which may include a replacement, refund or another remedy required by law. If collection or return is necessary for an eligible issue attributable to the product or our fulfilment, we will provide instructions and arrange or reimburse reasonable authorised return costs. Please contact us before posting a product, so that cleaning liquids or tablets can be handled appropriately. The company address is not an instruction to send an unapproved parcel.
Approved refunds: initiation and credit times
We initiate an approved refund within 16 calendar days of approval, or sooner if applicable law requires a shorter period. This is our refund-initiation timeline; it is separate from the time the payment provider or bank takes to credit the money. Refunds are returned to the original payment method unless another lawful method is agreed. For a payment processed through Razorpay, a normal refund generally takes 7–10 business days after initiation to reach the original bank account or card, depending on the method and bank. Other payment channels follow their stated processing time. We confirm initiation and the reference available to us; contact customer care if credit is delayed. We do not deduct a restocking fee from a statutory refund or reduce a legal entitlement because of merchant payment-processing costs.
Cancellation before dispatch
You can request cancellation before your parcel is handed to the courier by emailing KIYORACUSTOMERCARE@GMAIL.COM or calling +91 77959 38884, quoting the order reference. Requests received before dispatch are reviewed promptly and acknowledged within 48 hours; we confirm the cancellation status by email. Once a parcel has been dispatched, change-of-mind cancellation is not available, but your rights for a defect, wrong goods, non-delivery, late delivery or other legally protected issue remain. If we cancel an order because we cannot supply it, any payment due back is refunded. For an approved pre-dispatch cancellation, the refund includes any delivery fee paid and is initiated within the 16-calendar-day timeline described above. Delivery problems are handled under the Shipping Policy.
Escalation
Address unresolved concerns to the Customer Care Manager. We acknowledge consumer grievances within 48 hours and seek resolution within one month. You may also use the applicable consumer grievance process or competent consumer commission.
Company & contact details
Customer care and grievance contact: Customer Care Manager
KIYORA LIFE PRIVATE LIMITED#1, 1st Floor, Sri Prem Prasad Complex,
New BEL Road, RMV Extension Stage 2,
Bangalore – 560094, Karnataka, India
+91 77959 38884
KIYORACUSTOMERCARE@GMAIL.COM