Who we are
Livex and LivexLife are operated by KIYORA LIFE PRIVATE LIMITED. References to “we”, “us” and “our” mean this company. Our company and customer-care contact details appear below.
About this website
This website presents our home-care collection and provides product information and customer support. It currently has no shopping cart, online checkout or payment collection. Browsing the site does not place an order. If we agree an order with you through customer care or another authorised sales channel, the price, tax, delivery charges, availability and estimated delivery terms will be confirmed before payment.
Product information and safe use
Read the label, directions, warnings, dilution instructions and surface or appliance compatibility information before use. Packaging and images may differ between batches; the product description and terms confirmed when you order remain relevant. We do not substitute website imagery for the product label or change your rights if a product is materially misdescribed.
Pricing, order acceptance and delivery
The Pricing Details page publishes our product MRPs, inclusive of all applicable taxes. An order is accepted when we confirm it through an authorised channel. We disclose any discount, delivery fee and total payable before payment and do not charge above a product’s applicable MRP. Standard shipping is free for merchandise orders of ₹500 or more after discounts and ₹100 below ₹500, subject to serviceability. We dispatch within 3 calendar days and deliver within 15 calendar days total from order confirmation. Read the Shipping Policy and Cancellation, Returns & Refund Policy for the full terms.
Payments and failed transactions
This website does not currently operate an online checkout or collect payment credentials. If a payment is requested through an authorised payment link or sales channel, its payment method and provider are disclosed before you pay. The payment provider handles payment authorisation; we do not store complete card numbers, CVVs, UPI PINs or OTPs. A bank debit or a payment-provider message alone is not confirmation that an order has been accepted. For a duplicate debit, failed payment or missing confirmation, contact customer care with the transaction reference and date, without sending sensitive payment credentials. Refund eligibility and our initiation timeline are explained in the Cancellation, Returns & Refund Policy; a provider’s separate automatic reversal process may apply to a failed payment.
Returns and warranty
We do not offer change-of-mind returns or a separate voluntary product warranty. This is subject to the exceptions and legal protections explained in our Cancellation, Returns & Refund Policy and Warranty Policy. Nothing in these terms excludes rights or remedies that applicable law does not allow us to exclude.
Website content and acceptable use
Our brand names, logo, text and images are protected by applicable intellectual-property rights. You may browse and use the site for personal product research. Do not misuse the site, introduce malicious code, impersonate another person or copy protected content for unauthorised commercial use. Any third-party material remains subject to its owner’s rights.
Privacy and external services
Our Privacy Policy explains the information involved in visiting this site or contacting us. Our Cookie Policy explains essential browser storage and your controls. External websites and services operate under their own policies.
Customer care and complaints
For a concern or complaint, contact our Customer Care Manager using the details below. Please include your contact information, order reference if any, and a description of the issue. For consumer grievances, we acknowledge receipt within 48 hours and seek to resolve the complaint within one month, in line with applicable requirements. You retain access to competent consumer forums and other lawful remedies.
Applicable law and changes
These terms are governed by the laws of India, without excluding any mandatory consumer or privacy protections that apply to you. Disputes may be brought before the court, consumer commission or other authority with jurisdiction under applicable law. Updates apply from the stated date; they do not retrospectively reduce rights arising from an accepted order.
Company & contact details
Customer care and grievance contact: Customer Care Manager
KIYORA LIFE PRIVATE LIMITED#1, 1st Floor, Sri Prem Prasad Complex,
New BEL Road, RMV Extension Stage 2,
Bangalore – 560094, Karnataka, India
+91 77959 38884
KIYORACUSTOMERCARE@GMAIL.COM