Who is responsible
KIYORA LIFE PRIVATE LIMITED operates the LivexLife website and is responsible for the personal information it handles in connection with the site and customer care. For a privacy question or request, contact the Customer Care Manager at the address, email or phone below.
Information involved
When you visit, the hosting provider may process technical request and security information such as your IP address, browser or device information, requested pages and access times to deliver and protect the website. If you email or call us, we receive the contact information and message content you choose to share. If we accept an order through an authorised channel, we may need your name, phone number, delivery address, order details and transaction reference to fulfil it. This website currently has no registration, contact form, shopping cart or online payment collection. Do not send card credentials, passwords or unnecessary sensitive information by email.
Why we use information
We use information to serve and secure the website, answer enquiries, handle complaints, manage an order you ask us to fulfil, prevent misuse and meet applicable record-keeping or legal obligations. Where consent is required, it must be specific to the stated purpose and can be withdrawn. We do not treat browsing or a customer-care enquiry as consent to unrelated marketing.
Cookies, storage and tracking
Our website code does not currently install optional analytics or advertising trackers. If you save a privacy choice, a first-party local-storage entry remembers it on that browser for up to 180 days. Hosting or access-security services may separately use necessary technologies. See the Cookie Policy and . We will update the notice and request permission before introducing any optional tracking that requires consent.
Who may receive information
Information may be handled by service providers needed for hosting, email, security, customer support and, for an accepted order, delivery or payment reconciliation. We disclose what is necessary for the purpose, or where required by a lawful authority or to protect legal rights. Service providers may process information in India or elsewhere; applicable transfer protections must be considered for the service concerned. This website does not sell personal information or operate targeted advertising.
Payment information
No payment gateway or checkout is currently embedded in this website. If you make a payment through an authorised third-party payment service for an accepted order, that provider processes the payment credentials under its own terms and privacy policy. We may receive the transaction reference, amount, status and limited information needed to reconcile the payment and order; we do not store full card numbers, CVVs, UPI PINs or OTPs. Where Razorpay is used for a payment, its Privacy Policy describes its processing.
Retention and security
We keep information only for as long as needed for the purpose, complaint handling or applicable legal and accounting requirements. Saved browser privacy choices expire after 180 days and can be cleared earlier. We use reasonable safeguards appropriate to the information involved; no internet transmission or system can be guaranteed completely secure. An applicable incident will be addressed and notified as required by law.
Your choices and requests
You can contact us to request information about how your data is used, access or correction, deletion where available, withdrawal of a consent-based permission, or help with a privacy concern. Available rights and exceptions depend on applicable law, including whether a relevant provision has commenced. We may request proportionate identity verification before disclosing or changing records. Withdrawal does not undo processing already lawfully completed, and some records may need to be retained by law. You may contact a competent authority where the law provides that route.
Children
The website is directed at adults researching home-care products, not at children. We do not intentionally collect children’s information through the site or use child-directed tracking. A parent or guardian who believes a child has shared information with us can contact customer care for help.
Updates
This notice describes the current site and contact channels. If forms, checkout, marketing, analytics or other features are introduced, the notice and any required choice mechanism must be updated before that processing begins. The date above identifies the latest revision.
Company & contact details
Customer care and grievance contact: Customer Care Manager
KIYORA LIFE PRIVATE LIMITED#1, 1st Floor, Sri Prem Prasad Complex,
New BEL Road, RMV Extension Stage 2,
Bangalore – 560094, Karnataka, India
+91 77959 38884
KIYORACUSTOMERCARE@GMAIL.COM